Monitoring by definition is a reactive process as one can monitor only what is known or what is expected. Complex cloud platform requires a proactive approach, so problems are detected prior impacting customers or resolved efficiently and with minimum friction.
Proactive monitoring requires looking at the big picture. Classifying and grouping multiple alerts helps reduce alert fatigue so you can see what’s important and what is critical. Monitor clusters, complex technical and business processes and create synthetic alerts so you can remediate problems faster.
Classify monitoring data based on geography, business processes, clusters, modules and more for better controllability
Combine events into logical groups based on common criteria such as services, data centers or customers for immediate observation of your production status. Filter events based on groups for immediate analysis and efficient team performance.
Encourage a “sense of urgency” culture by focusing on the things that matter the most
Understand the severity of events in real time, eliminate “cry wolf” scenarios, making sure that severe alerts are handled correctly with all relevant stakeholders. Filter out unnecessary alerts during planned maintenance or highlight important ones in special times such as customer demos. Assign SLA to discrete alerts to ensure compliance.
Proactively track trends across metrics to ensure early detection and prevention of potential incidents.
Measure and monitor changes in event values over time and trigger high priority alerts before they impact service health and reliability.
Build holistic monitoring capabilities based on raw data, different metrics and powerful rules.
Managing complex production environment involves running multiple monitoring in order to observe different angles of the cloud production .
Set up relations between your monitoring stack and business or technical processes, correlate into single alerts and dynamically assign remediation actions.