It’s common knowledge that NOC is a cornerstone of any company operating in the high-tech industry and working with networks, but it can often be less than
Creating code is often a collaborative process, and when things go wrong (and things will go wrong) there is often a lot of information which has
When an incident occurs and is taken care of, it’s still important to go back and understand why it happened in order to repair and prevent
With advances in the field of IT, the amount of data needed to manage IT Operations has grown. In particular with more complex environments, such as
To many, incident management and operations management may seem similar though they differ significantly. This difference, which lies in their end goals, also suggests that operations
